Appliance Repair Company | Serving Nash, Wilson, & Wake.

Reviews

1701960315

Joe was wonderful!! Understood my directions; got here and I told him what I needed and he took care of changing out the filter, made sure the water was okedoke and best of all got rid of the red light that was defeating me. I'll be needing filter change in six months and hope to see Joe again. He was totally professional and kind. Made this old lady happy.

Shelby Sherba

1701817850

The technician was wonderful. He was on time able to accommodate my schedule. We had a minor hiccup prior to everything that we will overlook overall they did a great job and were able to accept responsibility for their mixup and rectified the mixup. I will use them again.

Patty Shearin

1701808797

Unfortunately, our refrigerator could not be repaired. But, Joe was helpful in discussing the best refrigerator to purchase. He was very professional and polite. We appreciated that.

Nancy

1701468026

Chad came in the scheduled time, was very professional and courteous. The dryer repair cost was reasonable. Will absolute use this company again!

D. W.

1701447528

I can’t say enough great things about JB Appliance Solutions. They keep spare parts on their trucks which ended up resolving my dryer issue. The technician was great and very professional. You can bet they will be my go-to if I have anymore appliance issues.

Kristen Amsden

1700260296

Chad was very friendly and professional while taking a look at our dishwasher. He was very knowledgeable and helped us make the right design when it came to repairing versus replacing our unit. Will use again!!

Jim Powell

1700170777

Update: Owner came out, ASAP, day after I called and handled it (no charge due to their work guarantee). I appreciate the quick and complete response. Sometimes you really don't know the quality of a service-vendor until you see them handle what appears to be a service-problem. Stars bumped to 5 with JB now being on my short list for appliance repair.*******Previous problem:New part seems to have failed immediately. Service and technician were nice and I suspect the new thermostat in the dryer worked at first but not with just 4 minutes left in the cycle, clothes are still wet.

Daniel West

1698432817

This was the first time I've used the services of JB Appliance Solutions but it will certainly be my 'go to' from now on. I was quickly scheduled, the problem was immediately identified, and new parts quickly installed. All at a reasonable cost.

Jo Ellen Reams

1698333026

Joe with JB Appliance was wonderful to work with. They scheduled my appt., let me know when they were on the way, let me know when they arrived, and did exactly what they said they would do to fix my oven. Difficult in today time to find companies that work with a Spirit of Excellence but they were AMAZING and prices were extremely reasonable as well. I HIGHLY recommend this company and hope you get a chance to meet Joe as well. They cover a large territory too so if you live a ways out it is worth a call to them. Be Blessed JB Appliance Solutions - you are like a breath of fresh air and a rare find!! I will be giving out your info to my Real Estate clients. Keep up the great work!!

Heather Marks

1697228155

Couldn't be happier with the experience. Great communications! They first gave me a 4 hour window, then narrowed it to 2 hrs and called me 30 min ahead of arriving. Tech was friendly, knowledgeable, and efficient. I was thrilled to not have to buy a new dryer and the price was right.

Loren Hatfield

1697206188

This company is amazing. We received an appointment right away after our refrigerator stopped working. Our tech,Chad Keene, was great. He tried a solution and said he would call the next morning to see if it worked. Chad called the next morning! Chad was working with us to see how we could work with LG since the issue was under warranty. It turned out that LG finally called to schedule an appointment with their own tech. JB Appliance Solutions and our tech waived all fees. I will use them for any other appliance that breaks down. There are very few companies left that offer this kind of customer service. We are grateful!

M Hill

1696547545

Very friendly and timely, and did excellent work. We have a home warranty but weren't convinced that the tech they sent, who said two parts needed replacing, was knowledgable about our model refrigerator. So, we contacted JB based on other good reviews. They found only one part needed to be replaced. The home warranty then sent the wrong part, but JB did not charge for that visit. They returned and installed the correct part for a reasonable charge.

Tim Thomas

1696454311

Chad was very nice & informative about using a dishwasher solution to aid in keeping it clean. The solution to our issue was embarrassingly simple- a flat jar lid under a float. It could have been worse.

Luz Egy

1696442179

I bought my Samsung washing machine over five years ago. I called the company when I was having a problem with my washing machine. They told me they would charge me between $200 and $300 just to walk into the front door . I started looking for a reasonable company, I found JB appliances. Mr. Brady came and told me what the problem was he order the the parts which was also reasonable? He came today and he installed the parts. My washing machine is running very smoothly! Thank you again, Mr. Brady and JB appliances.

Starkeya Vinson

1696351729

Although I did not have my appliance fixed due to pricing, the technician was very professional and figured out the issue in less than 5 minutes.

geraldine massari

1695759268

Technician was very honest as well as very professional. He could have sold me a new watervalve for$225but was able to give me a quick fick that is working.Anthony Massari

Brandon Griffith

1695141035

He showed up, was respectful, professional, and polite. Got right to work, asked a few questions, walked me through what the issues were and how to avoid future problems. Could not have asked for a better solution.

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