Appliance Repair Company | Serving Nash, Wilson, & Wake.

Reviews

1680620066

Intake of the issue was thorough, Scheduling and text updates were on point, knowledge of the issue prior to repair with a straightforward solution and no up sale. Beyond refreshing! The same issue had been looked at years prior with no real solution. Super impressed and grateful!

Karen Marr

1679945971

Working with JB Appliance Solutions was pleasure from start to finish. When I called I spoke to a responsive lady who took all my details. The company kept me informed (via email and text) of the state of my service call, and the washing machine problem was quickly diagnosed. I will definitely use JB Appliance Solutions again.

Amy

1679603757

Joe was great. He found the problem & fixed it quickly. They notified me every step of the way about when my appt was, who was coming, when he was on his way. Great experience

Tonya Brantley

1678969067

My refrigerator was making a loud rattling sound off and on for months. I'd resigned myself to prepare for buying a new refrigerator. Instead I decided to try a repairman first. JB Appliance Solutions were easy and fast to obtain an appointment and come out to assess the issue. Their prices were very reasonable and were are prompt in resolving my issue. I would definitely use them again and recommend them to others.

Debbi Long

1678247015

Very pleased with the prompt and courteous service. We were very satisfied with the customer service. The notification system that sent reminders and updated us on arrival time was great! Very respectful of our time which is most appreciated! Will recommend and although I hope not to need anyone for a while, I am keeping them on my who to call list!

Harley Bland

1677871305

Outstanding. Joe was on time, very polite, clean, and respectful. He informed me of our issues and how they needed to be fixed while being friendly but also professional. He fixed both of our appliances in a timely manner while also giving me much needed advice on how to care for our appliances to make them last longer. I couldn't have asked for a better experience. I highly recommend and will definitely call again if we have anymore issues!

Tracie Massenburg

1677685347

Joe Jackson was professional and pleasant to work with. He arrived promptly as scheduled and quickly resolved my issue. I would highly recommend Joe and this company for any appliance fixes you may need. Outstanding customer service also.

Suzanne Buchanan

1677438036

A great success with dishwasher and an ancient dryer. Very pleased. Very professional.

Josh Layton

1677185968

Was quoted a week for repair time because of part order. Part came in much sooner and they contacted me to schedule 2 days after initial visit. Joe was awesome, shared info on repair, and was very professional! Price for repair was also very accurate. Would definitely recommend this company for appliance repair!

Rick Sharp

1676936528

Awesome service, JB went out of his way to fix my Dryer. I have found my appliance repair man!

jenny p

1676048051

JB was very responsive. They came out the very next day after I put in my order on the day before . The guy that came out was very nice and ready to work. He was honest and showed me why my fridge wasn't cooling , however my fridge issue was not a quick fix on my lighting issue and it wasn't repaired. But still overall, good job done.

Pat and Howard Weeks

1675437556

Quick response to appointment request. Joe, the technician was polite and diagnosed the problem efficiently. He gave me a frank appraisal on repair versus replacement.

Jeff Pridgen

1674492997

Quick and easy....Booked an appointment and they were at my doorstep within 2 days...called, texted an emailed 30 minutes prior to arrival!

Lori Charron

1674472766

Joe arrived promptly and immediately discovered the problem And he found another problem which he happened to have the right part for. I recommend JB appliance and repair and will certainly use them again.

Martina Christie

1673993881

2nd visit, Joe found the garbage disposal’s spring had come off, thus the pipe was leaking under the sink. Joe had it fixed in less than 15 minutes!!! I am one happy person.Joe found that our newly replaced garbage disposal did not have the plug knocked out. The drain water from dishwasher would not drain rendering a i20 error code. He fixed it ever so fast, nice guy!This visit on 1/17/23 was for replacement of the filter housing on our Whirlpool fridge and to put a bracket on our dishwasher because the whole unit was trying to come out when plates or heavy objects were on the bottom rack or at front of top rack. It was not installed correctly to begin with by an independent guy, but Joe with JB Appliance fixed everything. He is the best ever!

Craig Burnett

1673973390

They were good listeners to my suspicions, confirmed the issue, immediately went to work on the specific issue and performed a diagnostic to ensure there were no other issues I was not aware of. The repair was quick and professional. They responded respectfully when I would ask for updates on their progress and to the questions I asked. They also used OEM parts for the repair, assuring me that I was getting the best repair possible. Their work saved me from having to replace an appliance that seemed in great shape just because it smelled moldy and leaked a little water from time to time. It now works flawlessly without leaks and the smell is gone. Definitely worth the repair costs. I also felt reassured with their warrantee on parts and labor.

Don Morris

1673298356

Great service. Fixed our wall oven and provided tips on how to clean and maintain in the future. (We had used the high heat cleaning function which caused the problem). Highly recommend.

Tom Beasley

1671644642

Came in, diagnosed the problem and was very straightforward and polite in telling us the issue and his best advice on how to move forward.

Nina Burrell

1671205359

Joe was prompt, courteous, and professional. He was able to diagnose the problem and fix the dishwasher right away. He also took a look at the door of the microwave and gave us some honest advice between fixing or replacing.

terry dutton

1671143152

Very positive experience. Prompt. Efficient. Joe, the technician was friendly and competent. I'm impressed with this company

Samantha Currin

1670122801

I called them Friday and Joe came the next day and fixed my fridge. He had the parts needed with him. I would definitely use them again!

Patricia Prince

1669820945

Wonderful. I appreciate you staying in contact about times. Very polite and knowledgeable service man.

Daniel Weeks

1669165772

Updated review: so I had a bad experience with my freezer not freezing and had a tech come out and replace a part that was bad. Freezer was still not functioning properly. I blamed it on tech that came out. My apologies to JD appliance repair. This company made it right and fixed my freezer right, before thanksgiving. Thank you for your professionalism and the want to put customers first. Everyone I had the opportunity to speak to was very nice and willing to help.

Rene Picard

1669054457

Joe was the service technician. He was very honest and knowledgeable about the problem. He provided excellent service. Will definitely call again for our next appliance repair. Thank you.

Mary Whitaker

1668980579

I was very pleased with the service of my refrigerator. They were very professional, arrived timely and was able to diagnose the problem immediately. Part was ordered and installed in a reasonable and timely manner. I will definitely use JB Appliance Solutions for future repair needs.

Kristin Brown

1668625792

Joe was very nice & professional. Knew exactly what needed to be done. Would definitely recommend!

Megan Stanley

1668606160

Everyone I spoke to, from the first phone call through the actual service was polite and professional. Quality work from quality people at a way better rate compared to the quotes we got from other companies, especially considering the warranty they offer. Everything happened very quickly, aside from waiting for the part to come in - but that's unavoidable. The technician quickly identified the problem at the initial consultation and had the replacement complete in about 30 minutes. Would absolutely recommend to others and would use again!

Dasher Lindsay

1668028208

Joe serviced and fixed my dryer in less than 20 minutes start to finish. Awesome service, Joe was on time, professional and knowledgeable. Thank you Joe and JB Appliance Solutions.

Consuela Simms

1667101387

Joe was very professional, punctual,courteous, knowledgeable and kind. He went the extra by being informal when we asked questions and didn't stop until it was right!

Mike Reeve

1665591867

Great service! Very professional and nice! Was on time and fixed the fridge quickly. Would definitely recommend

Sarah Dixon

1664556731

Service was fast and efficient. Great communication regarding replacement and scheduling.

Daniel Butler

1663962926

The technician called ahead. Was on time. He was straight forward with what the issue was. I am very satisfied with the service

Christie Sokalski

1663630204

Came out immediately and helped with our refrigerator! We haven’t had problems since!

Joan Bailey

1663079623

Joe was very knowledgeable & polite. He ordered part & was only a couple days & he was back installing new part & my refrigerator is like brand new. Highly recommend using JB Appliance Solutions.

Meredith Martin

1662658181

I really enjoyed how the repair guy showed me how to easily remove the door to my oven. It'll be so much easier to clean it in the future w this knowledge

Currie Houston

1662316454

Excellent communication! Came exactly when they said they would. My washer is 13 years old so part has to be ordered, but came very quick and repaired by end of week! Would definitely use them again.

Tyler Elliott

1661874382

Nicest people. Repair man was very Thorough in a way you understand I was impressed. We will be using you again!!!

Rebecca Tisdale

1661352632

JB Appliances are the best! So friendly, professional, respectful and dependable. They were top notch in repairing my refrigerator previously and now my dryer. That’s why I will always call on them when I need any appliance repaired. You can always rely on JB Appliances .

Paul Lancraft

1661119292

I worked with Justin regarding our troubled Samsung refrigerator. These folks are of the highest caliber. Above all, they are honest. Even when it means they will make more money to steer you to a massive repair, they tell you the truth, they tell you the options, they don't give you BS. Their prices are fair, and most importantly, they can be trusted. I won't call anyone else ever again. This place is the best!

Brandon Griffith

1661015072

He showed up, was respectful, professional, and polite. Got right to work, asked a few questions, walked me through what the issues were and how to avoid future problems. Could not have asked for a better solution.

Sarah Yount Taylor

1660665972

This company is head and shoulders better than any repair business that we have ever used. Their website, their texts that keep you informed every step of the way and their very professional repair staff all add up to an A+ performance! No question who we'll call if we need appliance repair again.

Diana Pridgen

1660497765

I am well pleased with this repair service. Have used their services for washing machine and dishwasher repair. They are very professional and do great work! i highly recommend them.

Dianne

1660495804

Had an amazing experience! Showed up as scheduled and repaired our dishwasher at a fair price. I’ll be calling them for all of our appliance repairs!

Nathan Ehnot

1659567702

Very professional and provided a lot of helpful information during the evaluation of my washer/dryer unit issue. Very convenient online appointment scheduling, showed up on time, and called ahead of arrival. Only issue was the quoted price of service. My unit needed a new front tub seal (front load washer) and six screws that were missing. The quote was $480.

Latricia Dozier

1659188182

Great service and very professional. Joe was the tech that came out for my service he knew exactly what was wrong and knew how to fix the problem didn’t waste anytime on fixing it and was honest about the problem. If I have any other problems in the future I will be contacting this company.

Tracie Pacheco

1659118865

Joe was professional, prompt and responsive. I would recommend his service and we will use him again when we need to.

Kelly Trout

1658954172

Very professional and timely. Knowledgeable and worked quickly to fix 2 problems with the dryer in under 1 hour.Would highly recommend.

LORI BOONE

1658517423

Joe was very courteous, professional, and showed up on time. He called to let me know when he was arriving. I would use JB Appliance again!

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