JB Appliance Solutions

Amana Dryer Repair in Greenville, NC

We invite you to follow us through a typical service call and repair by one of our experienced technicians in Greenville, NC. Learn what to expect when you contact JB Appliance Solutions to fix your broken appliance. In this instance, a customer called us for an Amana dryer repair in Greenville, NC.

Issue: Amana Dryer Not Heating

The customer from Greenville reached out to JB Appliance Solutions to report that their Amana dryer was no longer producing heat. Our customer service representative asked a few additional questions to gather information and guided the customer on locating the model number, which they provided to assist our technician in being well-prepared with the necessary parts, hopefully enabling them to fix the dryer during the initial visit. After confirming all the details, the customer service representative scheduled an appointment for the following afternoon and informed the customer that they would receive a text message notifying them when the service technician was on their way to their home.

Cause: Faulty Thermostat

Upon arrival, the JB Appliance Solutions technician introduced themselves to the homeowner and proceeded to the dryer. After partially disassembling the dryer, the technician quickly identified that the thermostat appeared burnt and had malfunctioned. Further investigation revealed that when the element failed, the dryer started to overheat, but a safety component called a thermal fuse had blown to prevent the overheating from reaching dangerous levels.

The failed thermostat (above), along with the replacement parts (below).

Solution: Replacement of Thermostat and Thermal Fuse

The technician explained the issue to the customer and showed them the faulty and burnt thermostat. They provided the exact cost of the repair, which was approved by the customer. As the Amana dryer had already been partially disassembled to access the thermostat and its wiring, and since the technician had prior knowledge of the model and the problem, they came prepared with the necessary parts on their truck. Consequently, the dryer was soon restored to perfect working order. The technician ran the dryer for several minutes to ensure it was operating correctly and heating appropriately, and they demonstrated this to the customer.

Additionally, for safety purposes, the technician cleaned out the accumulated lint from inside the dryer before reassembling it.

Another Satisfied Customer

At JB Appliance Solutions, our main objective is to ensure customer satisfaction. The customer’s initial interaction is with our customer service representative when they seek assistance with their appliance issue. When this Greenville customer called regarding their Amana dryer problem, our customer service representative attentively listened and gathered all the necessary information to relay to the technician. The appointment was then scheduled at a convenient time for the customer. Our representative provided all the appointment details, including the assigned technician’s name, and informed the customer that they would receive a text and email confirming the appointment, as well as a text when the technician was on their way to their home the following afternoon.

With all the information gathered during the initial call, the technician was well-prepared and quickly diagnosed the problem, determining the appropriate solution. They explained the issue to the customer, showed them the broken part, and provided an itemized cost for the repair. Upon receiving approval, the repair was promptly completed using parts from the technician’s truck. The dryer was then demonstrated to the customer, fully operational once again. Another successful service call and another satisfied customer!

Justin Barber

Justin is the owner of JB Appliance Solutions and has 11+ years of appliance repair experience. In his spare time, he enjoys camping and spending time with his family.

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Monday to Friday: 8am – 5pm
Saturday & Sunday: Closed

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