JB Appliance Solutions

Samsung Washer Repair in Raleigh, NC

This article provides an overview of a customer’s experience with the professional staff at JB Appliance Solutions, giving you an idea of what to expect when you contact us for your next appliance repair.

In this instance, a customer reached out to us regarding a Samsung washing machine repair in Raleigh, NC. The machine wasn’t spinning, and an error code “ND” was displayed. Let’s walk through the experience together…

Issue: Samsung Washer Not Spinning

The customer from Raleigh contacted us to report that their Samsung front load washing machine wasn’t spinning and showed an error code, “ND.” Our JB Appliance Solutions customer service representative gathered more information from the customer, assisting them in locating the washer’s model number. We scheduled an appointment at a convenient time for the customer and informed them that they would receive an email to confirm the appointment. Additionally, they would receive a text message notifying them when the technician was on the way.

Cause: Malfunctioning Drain Pump

Upon arrival, the technician introduced himself to the customer and was shown to the washer. He confirmed the reported “ND” error code (which stands for “No Drain”). After inspecting the drain filter for any debris and conducting a few quick tests, the technician determined that the drain pump had failed and needed replacement. He informed the customer of the issue and provided a detailed repair estimate for their approval.

Solution: Replacement of Drain Pump

Since our representative had gathered detailed information from the customer, the technician came prepared with the appropriate replacement part to complete the repair. Once the customer approved the quote, the technician promptly retrieved the replacement part from their truck and began the repair process.

Within a short period of time, the drain pump was replaced. The technician ran a few quick tests to ensure proper operation and then demonstrated to the customer that their Samsung washer was fixed and functioning correctly once again.

Another Satisfied Customer

At JB Appliance Solutions, we emphasize that customer satisfaction is our top priority for every employee. From the moment a customer reaches out to us with a problem until the technician completes the repair and demonstrates that the appliance is functioning properly, we strive to provide a positive experience. Our numerous highly positive online reviews are a testament to our commitment.

Next time you encounter an issue with a kitchen or laundry appliance, give us a call and let us make you our next happy customer!

Justin Barber

Justin is the owner of JB Appliance Solutions and has 11+ years of appliance repair experience. In his spare time, he enjoys camping and spending time with his family.

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